Case Study

Business priorities – how to identify them and make them happen

The Challenge

Futures Management Group help people and businesses to work towards a more fulfilling future. Through employment, learning, training, and development activities they support thousands of individuals into work and training, to gain relevant qualifications, and feel happier.

Their Executive Leadership Team (ELT) identified that they and their Senior Leadership Team (SLT) were juggling too many priorities. They were struggling to improve in-year performance and put the foundations in place for ongoing growth.

They recognised that they first needed to make their purpose, vision, and strategy more joined up and coherent; and then prioritise their initiatives into a clear plan over time.

The Approach

team workshop

We first met one-to-one with every member of the Executive and Senior Leadership teams to understand the current state.

Once we had collated the information we facilitated a group workshop to align everyone to one plan of action that would move them forward.

Thank you for the very engaging and extremely well-orchestrated day… It was great to watch it come together and be a part of it.

Member of the Senior Leadership Team


  • Leadership team alignment: Through one-to-one conversations we identified the root causes leading to too many priorities. These reasons were validated at the workshop to align everyone to a shared starting point
  • Route map: We provided the team with a ‘route map to the future’ to enable them to sequence their priorities, and over time
  • Prioritised workplan: Using an impact/ease of implementation matrix tool, we facilitated the team to identify a manageable set of priorities that would address today’s challenges in the context of their long-term strategy.

“Nicky and Alastair brought a wealth of experience and knowledge to our session. They took the time to speak to us all individually to really understand the task at hand. I can’t recommend their work highly enough, we’re excited and driven to see it through.”

Jenny Willock, Interim CEO and CFO